Service

Pre-Sale Service

1.Provide technical parameters and related consulting services of gas generator Sets.

2.Help Customers to choose the right installed capacity and model according to the facilities of user projects, and guide the design of generator room.

3.According to the user’s specific use situation,design and provide a variety of gas generator sets supporting equipment, such as Soundproof cabinet, waste heat recovery system, etc.

After-Sale Service

1. Instructions for equipment operation and maintenance are attached.

2. Provide On-Site Or On-line guidance to users for gas generator installation and free commissioning.

3. Train operators for users at site and cooperate with users in gas generator acceptance.

4. Tracking service : establishing customer files, regular return visit and inspection and regular understanding of customer usage.

5. Telephone and Internet 24-hour online service.

6. Call back within 2 hours after receiving the repair report to help customers solve problems.

7. Engineers can arrive at the site for maintenance within 24 hours in the province and 48 hours in China or negotiate with customers about the maintenance time. Truly achieve humanized service.

8. International service, first communicate with customers to negotiate service time, and arrive at the site to solve gas generator problems for customers as soon as possible.


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